MSRXIndia
Report a fraud
Pick what happened. You get the helplines and portals in the right order, and a complaint text with every detail filled in. If money has left your account, call 1930 first: minutes matter.
Do these, in this order
now
Helpline 1930
Call now. The faster you report, the more likely the money can be frozen before it is moved on. Give the transaction ID, amount, time and the receiving account or UPI ID.
Dial 1930 (24x7).
Call now. The faster you report, the more likely the money can be frozen before it is moved on. Give the transaction ID, amount, time and the receiving account or UPI ID.
Dial 1930 (24x7).
now
Your bank
Report the transaction as unauthorised or fraudulent, ask to block the card or UPI access, and get a complaint number in writing. RBI's customer-protection rules limit your liability for unauthorised electronic transactions when you report quickly (within three working days is the line that matters most), so do not wait.
The bank's 24x7 fraud line printed on your card or in the app, then a branch visit or e-mail for the written record.
Report the transaction as unauthorised or fraudulent, ask to block the card or UPI access, and get a complaint number in writing. RBI's customer-protection rules limit your liability for unauthorised electronic transactions when you report quickly (within three working days is the line that matters most), so do not wait.
The bank's 24x7 fraud line printed on your card or in the app, then a branch visit or e-mail for the written record.
step 3
cybercrime.gov.in
File the complaint online with your evidence. Use the acknowledgement number from the 1930 call if you have one.
cybercrime.gov.in → Report Financial Cyber Crime.
File the complaint online with your evidence. Use the acknowledgement number from the 1930 call if you have one.
cybercrime.gov.in → Report Financial Cyber Crime.
step 4
UPI app and NPCI
Raise a dispute in the UPI app for the transaction. If the bank does not resolve it, escalate to its nodal officer, then to the RBI Integrated Ombudsman (cms.rbi.org.in).
In the UPI app: transaction → Report issue.
Raise a dispute in the UPI app for the transaction. If the bank does not resolve it, escalate to its nodal officer, then to the RBI Integrated Ombudsman (cms.rbi.org.in).
In the UPI app: transaction → Report issue.
Complaint text
Fill what you know. It is built in your browser and sent nowhere. Paste it into cybercrime.gov.in, or e-mail it to your bank.
Subject: Complaint about online fraud and request for urgent action Name: [your name] Contact number: [your number] What happened: Money left my bank account, card or UPI because of a scam Date and time: [date and time, IST] Amount lost (INR): [amount] Transaction ID / UTR: [transaction ID] Paid from (bank and last 4 digits): [bank, last 4 digits] Fraudster's UPI ID or account: [if known] Fraudster's phone number or link: [if known] Details: [describe in a few lines what you were told and what you did] I did not authorise this and request that the receiving account be frozen and the transaction investigated. Screenshots and messages are attached.
Contact routes were checked on 30 October 2026 and can change: confirm each at its official site (1930, cybercrime.gov.in, sancharsaathi.gov.in, cms.rbi.org.in). General information, not legal advice. MSRX Security has no connection with any government body or bank.