Playbooks / Phished account
I clicked a phishing link
You entered a password on a fake page, opened a malicious attachment, or approved a login you did not start.
Use this if you typed credentials or an OTP into a page you now doubt, or an account shows logins you do not recognise.
First ten minutes
- From a different device if you can, change the password of the affected account, then of any other account that used the same password.
- Sign out all other sessions (most accounts have “sign out everywhere”), and remove unknown devices and app passwords.
- If an OTP or banking detail was shared, call your bank and block the card or net banking now. In India, call 1930 immediately: money moved in the first hours can often be frozen.
- If you opened an attachment or installed something, disconnect the device from the network and run a full malware scan.
Check what the attacker did
- In e-mail, look for new forwarding rules, filters that hide mail, and a changed recovery address or phone number. Attackers set these to keep access.
- Check sent mail and contacts: they may have written to your contacts from your account. Warn them.
- Review recent sign-ins, connected apps and bank or UPI transactions.
- Use the Link inspector and Email header analyser on the original message to understand how it was dressed up.
Lock it down
- Turn on two-factor authentication using an authenticator app or a hardware key rather than SMS where possible.
- Move to a password manager so every account has a unique password.
- Report the message as phishing in your mail app, and the site to the impersonated company.
India: report financial fraud at cybercrime.gov.in or call 1930. Do it within hours; the earlier, the better the chance of recovery.
General guidance, not legal or forensic advice. For a serious incident, involve a professional incident-response firm.